We guarantee your’ll love your new Kiss Virgin Hair or you can return it for a full refund. If you are not 100% satisfied with your hair order please contact us to start the return process. Refunds must be requested within 7 days of placing your order. Please note that we can only accept a return and give you a full refund if you have NOT used the hair in any way. Please do not install, wash, curl or process the hair in any way if you plan to return it. If we do not receive the hair back in the original condition we cannot honor your refund request.
You are responsible for all shipping charges associated with an exchange if the correct item was received. Please note that issues concerning length and color variation of the hair are not valid reasons for an exchange. Please visit our length chart in the product shopping section to ensure that you are ordering the correct length of hair to achieve your style. Products that have been untied, washed, installed, and/or tampered with are not eligible for an exchange so please examine each bundle while it is still tied to make sure you are satisfied with the product. We recommend purchasing insurance and delivery confirmation to ensure that we safely receive your order. Exchanges must be requested within 7 days of receiving your order.